Suggestions, Comments, and Complaints

We want to ensure that you receive the best service and care at our surgery. We do recognise, however, that sometimes something can go wrong and we always aim to put it right as soon as we can.

We hope that most problems can be addressed quickly, so it is important that you let us know if you feel unhappy with any aspect of the surgery or its staff.

Complaints can be raised in a number of ways:

The preferred approach is that you contact our practice manager by any of the above methods. If you wish to make a complaint that involves the practice manager then you may wish to contact a GP at the practice.

If the complaint cannot be immediately dealt with then we will write advising that a formal response will be issued within 14 days. If we are unable to fully deal with the complaint at the end of this period then we will issue a further letter advising this fact.

If you prefer not to contact the surgery or you do not feel that your complaint has been satisfactorily resolved then you can complain to NHS England, the organisation which commissions GP services, by any of the following methods:

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33 (Monday to Friday 08:00 to 18:00, excluding English Bank Holidays)
Email: england.contactus@nhs.net

Health Service Ombudsman telephone: 0345 015 4033 (08:30-17:30, Monday to Friday)

The Parliamentary and Health Service Ombudsman
Millbank Tower
30 Millbank
Westminster
London
SW1P 4QP